Privacy Policy

Effective Date: January 1, 2025

1. Introduction

SwiftUnlockHQ (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website swiftunlockhq.com (the “Site”), register for an account, place an order, or otherwise interact with our services.

2. Information We Collect

• Personal Information You Provide: When you register or place an order, we collect your name, email address, phone number, billing address, and payment details.
• Device & Service Details: When requesting an unlock, we collect device information such as IMEI, serial number, device model, and preferred unlocking method.
• Contact Form & Support: If you contact us via the “Contact” page, we collect your name, email, subject, and message content.
• Automatically Collected Data: Our servers log IP address, browser type, operating system, pages visited, and timestamps for analytics and security.
• Cookies & Tracking: We use cookies and similar tracking technologies (e.g., Google Analytics) to improve site functionality and analyze usage.

3. How We Use Your Information

• Order Fulfillment: To process and complete your device unlock requests.
• Account Management: To maintain your account details, display your dashboard, and track order history.
• Customer Support: To respond to inquiries and provide technical assistance.
• Billing & Payments: To process payments, generate invoices, and manage refunds if applicable.
• Marketing Communications: With your consent, we may send promotional emails about new services, special offers, or updates.
• Legal Obligations: To comply with applicable laws, regulations, or court orders, and to protect our rights and property.

4. How We Share Your Information

• Service Providers: Third parties (e.g., payment gateways, email providers, hosting services) who help us operate the Site and fulfill orders. They are contractually obligated to keep your data confidential.
• Legal & Safety: When required by law or to protect our rights, property, or safety, we may disclose information to law enforcement or other authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. You will be notified before any change in control.
• Aggregated/Anonymized Data: We may share aggregated usage statistics or technical data that does not personally identify you.

5. Cookies & Tracking Technologies

We use cookies and similar technologies for functionality (e.g., “remember me” checkboxes, session management) and analytics (e.g., Google Analytics). You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our Site.

6. Data Security

We implement reasonable technical and organizational measures (e.g., encryption, secure servers) to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

• Access & Correction: You may view or update your personal details by logging into your account and editing your profile.
• Deletion: You can request account deletion by contacting us at privacy@swiftunlockhq.com. We will remove your data subject to legal obligations (e.g., retaining transaction records for tax purposes).
• Opt‐Out: For marketing emails, you can click “Unsubscribe” or email us at privacy@swiftunlockhq.com. You will still receive mandatory transactional emails (e.g., order confirmations).

8. Third‐Party Links

Our Site may contain links to other websites. We are not responsible for their privacy practices. Please review any third‐party privacy policies before providing your information.

9. Children’s Privacy

Our services are not intended for anyone under 18. We do not knowingly collect information from minors. If we learn that a minor’s data has been collected, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy at any time. The “Effective Date” at the top will change accordingly. Your continued use of the Site after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please email us at privacy@swiftunlockhq.com or visit our Contact page.